how to fix choose your keyboard layout

#1

mc303m

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Posted 31 May 2020 - 09:55 AM

Hi everyone hope your all staying safe, my laptop has joined the covid 19 syndrome and gone into lockdown, I am stuck at, choose your keyboard layout i have spent the last 5 hours trying every cmd prompt available to get it to reboot from the correct drive, i really dont know where to turn next, when i start up the first screen i see is choose your keyboard layout then i am given the options for troubleshoot but none of them will repair the LT, i tried to download the windows 10 recovery onto 2 different USB on this pc but kept getting an error and they would not download??

i am running win 10

any help is truly appreciated

thank you

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#2 JohnC_21

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Posted 31 May 2020 - 10:03 AM

I assume you have access to another computer?

Do you need any data off this computer and if you do you you have another device to store it on? Download the iso option using the Media Creation Tool. Not the option to create a bootable USB or DVD. What is the make and model of the computer?

If you don't have another device see if you can get into reset by doing the following. Cold boot the computer and when you see the spinning circle press the power button until it shuts down. Do this two more times. The Advanced Recover Options will open. From there see if you can boot to Safe Mode or do a Reset with the option to keep your files. All your programs would need to be reinstalled. If your files are in any other location than documents to downloads they may be lost.

#3 mc303m

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Posted 31 May 2020 - 10:37 AM

Hi thank you for replying, yes i do want to save the data, the troubled machine is a HP laptop with a 250gb sdd start up and a 1TB data (D) drive, all data on D drive needs to be saved, cold starting 2-3 times did not work, still cannot run ISO file to USB it gets as far as verifying download and then says there was a problem running this tool same for the USB file

#4 JohnC_21

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Posted 31 May 2020 - 11:09 AM

Are you saying when you ran the MCT and selected iso download it failed? If all your data is on a separate d drive then there is no worry. Just to confirm the HP has two drives, one SSD and a HDD? FYI, your browser bookmarks are probably on your SSD. Those are backed up?

If you have another computer then download the iso file directly from Microsoft using Windows iso downloader. Run the tool and select your Windows 10 version. When finished post back. What OS is on the computer you have access to?

Edit: added link

https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-download-tool

Edit: Tapping Esc at boot will bring up a menu allowing you do do a system diagnostic for possible hardware failure.

Edited by JohnC_21, 31 May 2020 - 11:10 AM.

#5 mc303m

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Posted 31 May 2020 - 11:34 AM

ok... brain dead, not sure what MCT is but tried to run usb download and iso download and it would not download, i believe the HP Laptop has 2 drives, maybe i should open the laptop to check, tried downloading on 2 different pc,s the iso to usb, both failed, clicked on your link, lots of popups, and only asked me to save to usb and not run as microsoft suggests, started a 2 hour download

Edited by mc303m, 31 May 2020 - 11:40 AM.

#6 JohnC_21

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Posted 31 May 2020 - 12:07 PM

Go ahead and do the diagnostics first. Tap Esc at boot and a menu will give you the option to do a full system diagnostics.

I'm not sure why you got all the popups on the iso downloader. You need to get an Windows 10 iso before we can clean install the OS.

MCT is Media Creation Tool from Microsoft. I'm not understanding iso to USB. Do you mean save an iso file to a USB or do mean creating a bootable USB from the iso file. The Media Creation Tool allows you to download only the iso file instead of automatically building a bootable USB flash drive. If you try to save the iso file directly to a USB flash drive that's formatted FAT32 it will fail as the iso download is over 4GB.

The Windows iso downloader should allow you to save to the hard drive and not to a USB flash drive.

#7 mc303m

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Posted 31 May 2020 - 12:22 PM

Hi John, ok this is what i am trying to do, I want to get safe mode up and running so that I can save data from C&D Drives, I have read that if I save a ISO to usb I can then use this as a bootable drive in the laptop to get into safe mode option, Microsoft iso download site says this

Using the tool to create installation media:

Select Download tool now, and select Run. You need to be an administrator to run this tool.
If you agree to the license terms, select Accept.
On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. This table will help you decide which edition of Windows 10 you'll choose:
Select which media you want to use:
- USB flash drive. Attach a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.
- ISO file. Save an ISO file to your PC, which you can use to create a DVD. After the file is downloaded, you can go to location where the file is saved, or select Open DVD burner, and follow the instructions to burn the file to a DVD. For more info about using an ISO file, see Additional methods for using the ISO file to install Windows 10 section below.
but it fails every time, I am trying to install win 10 installation onto the corrupt laptop from boot up

Edited by mc303m, 31 May 2020 - 12:27 PM.

#8 JohnC_21

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Posted 31 May 2020 - 12:30 PM

So both USB flash drive and ISO file fail? Okay, I would continue with the download of the iso file from Windows iso downloader if that is currently downloading. If not and you want to recover data the easiest way would be using HirensPE. Download the iso file. Do you have a spare DVD or do you need to use a USB flash drive. The computer that is currently trying to download the files is Windows 10?

HirensPE. It's a bootable version of Windows 10 with diagnostic tools.

https://www.hirensbootcd.org/

FYI, if you have bootable media of a linux distro like Mint Cinnamon that would also work.

Edit: I would also run the system diagnostics I posted previously.

Edited by JohnC_21, 31 May 2020 - 12:38 PM.

#9 mc303m

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Posted 31 May 2020 - 12:45 PM

So both USB flash drive and ISO file fail? …… on run to usb yes

I would continue with the download of the iso file from Windows iso downloader if that is currently downloading...… still downloading

Do you have a spare DVD or do you need to use a USB flash …… I could use either

The computer that is currently trying to download the files is Windows 10?...…. yes

if you have bootable media of a linux distro like Mint Cinnamon that would also work...…. not sure what this is

downloading hiresbootcd to usb

ran lots of sytem diag earlier all passed

Edited by mc303m, 31 May 2020 - 12:46 PM.

#10 JohnC_21

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Posted 31 May 2020 - 01:02 PM

Once the iso for Windows 10 is downloaded you can mount it on any Windows 10 computer by right clicking > mount. This will mount the iso as a virtual DVD drive. Copy all the files to a USB flash drive. Unmount the iso by right clicking in File Manager > eject. Attach the USB to your HP and tap the F9 key which will give you a boot menu. Select the USB flash drive. Or, you can burn the iso to a DVD.

You can use the same procedure for HirenPE.

What model number is this HP ?

#11 mc303m

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Posted 31 May 2020 - 01:12 PM

ok i thought i had to download to usb? anyway the download failed, i'll try dl to desktop and then follow your advice to mount

HP Envy 15-ae109na

#12 JohnC_21

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Posted 31 May 2020 - 01:30 PM

Sorry, I forgot to answer your question regarding a live linux distro. This would boot similar to HirensPE but is based on linux which can read Window's NTFS file system.

https://blog.linuxmint.com/?p=3832

#13 mc303m

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Posted 31 May 2020 - 01:32 PM

ok i haveHirensPE on a usb in the laptop but nothing happens, please advice

thank you

#14 mc303m

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Posted 31 May 2020 - 01:38 PM

ok i haveHirensPE on a usb in the laptop but nothing happens, please advice

thank you

#15 JohnC_21

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Posted 31 May 2020 - 01:48 PM

There are a number of files on the USB flash drive and not one iso file, correct? You cold booted the HP and tapped F9 to get a boot menu? I would access your UEFI settings and disable SecureBoot. I would also disable Quickboot/Fastboot if there is a setting for that. Tap the Esc key at boot to get the menu showing the key to access your UEFI/BIOS settings.